Customers may request a refund within 30 days of receiving their order.
After 30 days, we unfortunately cannot offer a refund or exchange.
The item must be unused, unworn, and in the same condition that you received it.
It must also be in the original packaging with all tags and accessories included.
Proof of purchase (e.g., order number or receipt) is required.
The following items are not eligible for refunds:
Gift cards, Downloadable software or digital products
Perishable goods (e.g., food, flowers)
Personalized or custom-made items
Final sale or clearance items
We only replace items if they are defective or damaged.
If you need to exchange an item, contact us at [support.incrediblearchives@gmail.com]
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Customers are responsible for paying return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.
If you haven’t received a refund:
First, check your bank account again.
Then contact your credit card company or bank—it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [support.incrediblearchives@gmail.com].